Season 1 Episode 10: Frank Laterza & Haley Kuschman, Qualtrics EX Strategists
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New ex trends to watch in 2021- Qualtrics ex strategists, Frank Laterza & Haley Kuschman
We’re joined by employee experience strategists, Frank Laterza and Haley Kuschman. Both our guests are leaders at Qualtrics - an experience management platform that brings together organizations’ experience data. Frank and Haley review findings from the 2021 Employee Experience Trends research report which was recently published by Qualtrics and surveyed over 12,000 full-time employees around the world.
We talk about a relatively new trend that has emerged from the report this year and why it’s more important than ever to have an intentional strategy around measuring and acting on employee experience data.
Here’s what you’ll learn about in this episode:
Key and emerging insights from the Qualtrics 2021 Employee Experience Trends Research Report.
The importance of collecting, measuring, and acting on employee experience feedback at your organization.
The next generation of employee engagement and employee listening.
The criticality of employee experience data measurement in shaping your Diversity, Equity, Inclusion, and Belonging efforts and measuring progress over time.
The leader’s role of action planning on employee engagement and employee experience results.
